Direct Engineering Support
Direct communication channel for BoostonCP systems engineering, sales inquiries, and enterprise cPanel migrations. No outsourced agents—every ticket is diagnosed by core Linux architects.
Emergency node outages, kernel crashes, or central license authentication interruptions.
Standard ticket response for WHMCS automation setup, PHP-FPM pools, and mail relays.
100% free white-glove migration from cPanel/WHM with zero database or website downtime.
Every response is written by kernel and GoLang developers who built the BoostonCP control panel.
Global Support Hub
Reach our technical operations team across multiple redundant channels. For live cluster emergencies, telephone hotline escalation is available around the clock.
Technical Support Desk
24/7 Hotline & WhatsApp
Reseller & Partner Licensing
Global Headquarters
Porangonj Bazar, Bhola Sadar, Bhola - 8300, Bangladesh
Developer Community & Forum
Infrastructure Verification: Check real-time API health and global license cluster nodes on our live System Status Matrix.
Send Us a Message
Submit your inquiry directly to our engineering desk. High-priority tickets receive an automated reference ID for live tracking.
Support Escalation Matrix
Transparent response tiers designed for mission-critical web hosting providers, agencies, and enterprise node administrators.
| Severity Level | Description / Impact | Guaranteed SLA | Communication Channel |
|---|---|---|---|
| SEV-1: CRITICAL | Complete server node outage, central license auth lock, or multi-tenant system failure. | < 5 Minutes | Emergency Phone Hotline (+8801837476622) & VIP Ticket Flag |
| SEV-2: HIGH | Webserver proxy degradation, WHMCS module sync interruption, or database governor lock. | < 15 Minutes | Priority Support Email & Client Area Support Desk |
| SEV-3: NORMAL | cPanel account migration requests, DNS zone adjustments, or custom PHP module builds. | < 1 Hour | Standard Ticket Dispatch & Community Developer Hub |
| SEV-4: INQUIRY | Reseller pricing consultation, feature roadmaps, and custom billing module advice. | Same Business Day | Contact Form & Sales Email ([email protected]) |
Frequently Asked Support Questions
Common technical and sales inquiries about BoostonCP customer assistance and operational protocols.
What is the guaranteed response time (SLA) for BoostonCP support tickets?
Our technical operations center maintains a strict Tier-1 SLA: critical server node outages and central license synchronization incidents are acknowledged within 5 minutes. General configuration inquiries and WHMCS provisioning module tickets receive human engineer responses within 15 minutes, 24 hours a day, 365 days a year.
Does BoostonCP provide free migration assistance from cPanel, DirectAdmin, or CyberPanel?
Yes. Every verified BoostonCP customer receives complimentary white-glove migration assistance. Our systems engineering team handles live data synchronization, MySQL database exports, DNS cutovers, and SSL recreation with zero server downtime.
Are support tickets handled by third-party call centers or internal core engineers?
100% of BoostonCP inquiries are handled by dedicated in-house Linux systems architects and GoLang core developers. We eliminate scripted responses, ensuring immediate root-cause diagnosis for kernel cgroups v2 throttles, webserver proxies, and mail delivery configurations.
How can enterprise hosting providers request custom licensing or whitelabel setups?
Hosting providers managing large VPS fleets or dedicated clusters can submit a partner consultation request via our contact form or email [email protected]. Our infrastructure leads provide tailored pricing tiers, volume discounts, and custom reseller API integration support.
